Just about every business has business processes. And those that don't probably should! Dynamics CRM has many ways to gather and automate those processes, using the system you already have. In this book you'll be guided along from the fundamentals of business processes and how to use software to manage and drive these. Also we will do several deep-dives and learn about some hidden gems of CRM Processes to help your business processes flow well. von Knudson, Richard
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