Interpersonal Relationships: Professional Communication Skills for Nurses
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This resource uses nursing, behavioural, developmental, crisis and family theory principles to explain how to interact effectively with peers and clients. There are experiential exercises to allow readers to practice their communication skills. This third edition contains a new chapter on values and ethics in nurse-client relationships, which uses clinical case examples to illustrate how to make appropriate decisions. The "Professional Documentation" chapter has been updated to address computerized client record-keeping, reimbursement coding, and computerized systems such as the Omaha System and the Nightingale Tracker System used by nurses working in the community. There is a section on "Responding To Special Needs", which explores communication with children, older adults, clients experiencing communication deficits, clients in stressful situations and clients in crisis. The references now include addresses of informative Internet sites.
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