People Analytics

Big data from sensors can help you discover powerful hidden social triggers and networks within your company. With that knowledge, you can make slight changes that dramatically improve your bottom line -- and the health and happiness of your people. In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can help you gain an unprecedented understanding of how your people work and collaborate, and actionable insights you can use to build a far more effective, productive, and positive organization. Through cutting-edge case studies, Waber demonstrates how: Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress Quantifying the failure of marketing and customer service to communicate led to a more cohesive and successful organization Tweaking the balance of in-person and electronic communication can enhance the value of both Sensor data can help you discover who your internal experts really are Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business Sensors and simulations can help you optimize your sick-day policies Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now! von Waber, Ben