ITIL 4 Managing Professional Drive Stakeholder Value
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Beschreibung
This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing Professional, Drive Stakeholder Value will: (i) provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape; (ii) develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development. von Axelos
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![ITIL service strategy: [German translation]](https://d3k2uuz9r025mk.cloudfront.net/media/image/8c/60/b7/1782215115_732234954813.jpg "ITIL service strategy: [German translation]")
