This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for...

Das Buch "ITIL V3 Service Operation" von AXELOS bietet eine umfassende Einführung in die Phase des Servicebetriebs innerhalb des ITIL-Rahmenwerks. Diese Phase konzentriert sich auf die alltägliche Verwaltung und Bereitstellung von...

An Executive Guide to PRINE2 Agile von Axelos

This product has been developed to provide a framework for organisations that seek to drive transformation to remain competitive and relevant in the fast changing environment. Factors such as increasing customer demands, disruptive...

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM...

This guide provides clear and unambiguous guidance to value management. It is the first cross-sector and universally-applicable guidance on how to maximise value in a way that takes account of an organisation's priorities, differing...

Projects are the means by which change is introduced. PRINCE2® is increasingly recognized as the most widely used project management method worldwide. The PRINCE2 framework of processes and guidance has been proven over many years to be...

ITIL Practitioner-Leitfaden von Axelos

"Managing Successful Projects with PRINCE2" von AXELOS ist ein umfassender Leitfaden für das Projektmanagement nach der PRINCE2-Methode (Projects IN Controlled Environments). Das Buch bietet einen detaillierten Überblick über die...

This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT- enabled products and services whilst also covering supporting practices,...

This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing...

This guide covers practical skills necessary to create a 'elearning and improving' IT organisation, with a strong and effective strategic direction. ITIL 4 Managing Professional: Direct, Plan and Improve will: (i) cover the influence and...