The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning...

This product has been developed to provide a framework for organisations that seek to drive transformation to remain competitive and relevant in the fast changing environment. Factors such as increasing customer demands, disruptive...

"ITIL Foundation: ITIL 4 Edition" von AXELOS ist ein umfassendes Handbuch, das die grundlegenden Konzepte und Prinzipien des ITIL-Frameworks (Information Technology Infrastructure Library) in seiner neuesten Version, ITIL 4, darstellt....

This guide provides clear and unambiguous guidance to value management. It is the first cross-sector and universally-applicable guidance on how to maximise value in a way that takes account of an organisation's priorities, differing...

Projects are the means by which change is introduced. PRINCE2® is increasingly recognized as the most widely used project management method worldwide. The PRINCE2 framework of processes and guidance has been proven over many years to be...

"ITIL Practitioner Guidance" von AXELOS ist ein umfassendes Handbuch, das sich auf die praktische Anwendung des ITIL-Frameworks in der IT-Service-Management-Praxis konzentriert. Das Buch richtet sich an IT-Fachleute, die ihre Fähigkeiten...

"Managing Successful Projects with PRINCE2" von AXELOS ist ein umfassender Leitfaden für das Projektmanagement nach der PRINCE2-Methode (Projects IN Controlled Environments). Das Buch bietet einen detaillierten Überblick über die...

This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT- enabled products and services whilst also covering supporting practices,...

Das offizielle ITIL Werk für Continual Service Improvement. Verkauf von privat!

This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing...

This guide covers practical skills necessary to create a 'elearning and improving' IT organisation, with a strong and effective strategic direction. ITIL 4 Managing Professional: Direct, Plan and Improve will: (i) cover the influence and...

"Managing Successful Projects with PRINCE2 6th Edition" von AXELOS ist ein umfassendes Handbuch zur Anwendung der PRINCE2-Methode (Projects IN Controlled Environments), die als Standard für Projektmanagement weit verbreitet ist. Die...