ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Service Operation...

Offers advice on how to integrate MSP and PRINCE2 within a cohesive portfolio-driven framework that reinforces principles of both methods, whilst allowing the strategic alignment and organisational ownership of good portfolio management....