The 21st Century Organization: Reinventing Through Reengineering: The Reinventing Through Reengineering
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In this refreshing look at leadership and management in government, the authors suggest that innovative policy programs are only as good as the managerial skills of the government employees who carry them out. They detail key characteristics of successful innovations and managerial skills of successful innovators. Using success stories drawn from a broad range of innovative public programs and agencies over the last twenty years, Making Government Work reveals how executives create public sector innovation, and the ways in which even ordinary public managers can improve public performance. The authors show how executives can make a difference. Bright ideas and policy choices grab all the attention. But bright ideas are not enough to produce policy success. Management matters because that is often where policy and programs fail and succeed.
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