The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
Kurzinformation
Sprache:
Englisch
ISBN:
9780070779747
Verlag:
Seitenzahl:
224
Auflage:
-
Erschienen:
1998-09-22
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Beschreibung
The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Produktdetails
Einband:
paperback
Seitenzahl:
224
Erschienen:
1998-09-22
Sprache:
Englisch
EAN:
9780070779747
ISBN:
9780070779747
Verlag:
Gewicht:
431 g
Auflage:
-
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