This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT- enabled products and services whilst also covering supporting practices,...

This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing...

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and...

This guide covers practical skills necessary to create a 'elearning and improving' IT organisation, with a strong and effective strategic direction. ITIL 4 Managing Professional: Direct, Plan and Improve will: (i) cover the influence and...

This guide explores the ways in which digital organisations and digital operating models function in high velocity environments. ITIL 4 Managing Professional: High Velocity IT will: (i) help practitioners to operate in a similar way to...

"Managing Successful Projects with PRINCE2 5th Edition" von AXELOS ist ein umfassendes Handbuch zur Projektmanagementmethode PRINCE2 (Projects IN Controlled Environments). Diese Methode bietet einen strukturierten Ansatz für das...

"PRINCE2 Agile" von der Stationery Office ist ein Handbuch, das die Prinzipien der PRINCE2-Projektmanagementmethodik mit agilen Ansätzen kombiniert. Es richtet sich an Projektmanager und Teams, die in einem dynamischen Umfeld arbeiten...

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM...

The PRINCE2 Agile guide supports a new qualification which is being offered as an extension for those who already hold a PRINCE2 Practitioner qualification. PRINCE2 Agile is the most up-to-date and relevant view of agile project...

Das Buch "ITIL V3 Service Operation" von AXELOS, in der deutschen Übersetzung, bietet eine umfassende Darstellung des Service Operation Lebenszyklus innerhalb des ITIL-Rahmenwerks. Es konzentriert sich auf die Prinzipien und Praktiken,...

ITIL 4 Managing Professional Package von Axelos

"Managing Successful Projects with PRINCE2 6th Edition" von AXELOS ist ein umfassendes Handbuch zur Anwendung der PRINCE2-Methodik im Projektmanagement. PRINCE2, was für "PRojects IN Controlled Environments" steht, ist eine weit...