"Working the Phones: Control and Resistance in Call Centres" von Jamie Woodcock ist eine ethnografische Untersuchung der Arbeitsbedingungen in einem britischen Callcenter. Woodcock, der selbst als Mitarbeiter in einem Callcenter...

All of a sudden, everybody's talking about the gig economy. From taxi drivers to pizza deliverers to the unemployed, we are all aware of the huge changes that it is driving in our lives as workers, consumers and citizens. This is the...