In an ever-changing world, establishing trust can make or break business deals. The authors pinpoint the components of trust and explain how to apply their equations to a variety of situations. 16 charts. von Maister, David H.

Case studies and best practice methods for professional service firms. von Maister, David H.

In "True Professionalism, " trusted business expert David Maister argues that providing the best and most efficient services to clients involves a personal commitment to self-improvement and meeting the needs of others. This invaluable...

"The Trusted Advisor" von Charles H. Green, gemeinsam mit David H. Maister und Robert M. Galford verfasst, ist ein Leitfaden für Fachleute, die vertrauensvolle Beziehungen zu ihren Kunden aufbauen möchten. Das Buch untersucht die...

Available for the first time in paperback, the quintessential manual for managers of accounting, legal, consulting, architectural, public relations, and other service-related companies. "The professional service firm is the best model...

"Managing the Professional Service Firm" von David H. Maister ist ein Leitfaden für Führungskräfte und Manager in professionellen Dienstleistungsunternehmen, wie Anwaltskanzleien, Beratungsfirmen und Wirtschaftsprüfungsgesellschaften....