This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences...

Flip It von Heppell, Michael

There's a simple way of thinking, acting and doing that, once learned, will make sure you get the very best out of everything. It's called Flip It.Flip It, the bestselling book of the same name, challenges you to rethink how you...

Some areas of your work and life might need a bit of help - others you might think are pretty good. But even the good bits could almost certainly be better, and now is the time to make the next step up and really shine. The second...