This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management...

This guidance has been written specifically to help better understand how portfolio management can assist in addressing the challenges posed by tighter fiscal conditions and the need to respond to demands for more customer-focused and...

Written by the original authoring team for the ITIL 2011 manuals, these Key Element Guides provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need...

Das Buch "Key Element Guide ITIL Service Transition: Aligned to the 2011 Editions" von Great Britain: Cabinet Office bietet eine kompakte Einführung und Übersicht über die ITIL-Service-Transition-Phase, die Teil des ITIL-Frameworks für...