Das Buch "ITIL Service Strategy" von AXELOS, in der deutschen Übersetzung, ist ein wesentlicher Bestandteil des ITIL-Frameworks und konzentriert sich auf die Entwicklung und Umsetzung von IT-Service-Strategien. Es bietet Organisationen...

This guidance has been written specifically to help better understand how portfolio management can assist in addressing the challenges posed by tighter fiscal conditions and the need to respond to demands for more customer-focused and...

Written by the original authoring team for the ITIL 2011 manuals, these Key Element Guides provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need...

Das Buch "Key Element Guide ITIL Service Transition: Aligned to the 2011 Editions" von Great Britain: Cabinet Office bietet eine kompakte Einführung und Übersicht über die ITIL-Service-Transition-Phase, die Teil des ITIL-Frameworks für...

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is...