The Melodramatic Imagination von Brooks, Peter

In this spiritual sequel to his influential Reading for the Plot, Peter Brooks examines the dangerously alluring power of storytelling.“There’s nothing in the world more powerful than a good story. Nothing can stop it. Nothing can defeat...

This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a...