The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as...

Das Buch "ITIL V3 Service Operation" von AXELOS bietet eine umfassende Einführung in die Phase des Servicebetriebs innerhalb des ITIL-Rahmenwerks. Diese Phase konzentriert sich auf die alltägliche Verwaltung und Bereitstellung von...

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management...