Chief Inspiration Officer: How to Lead the Team Everyone Wants to Be On
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Your playbook for leading the team everyone wants to be on. Most leaders get promoted because they were great at the job, and then they're handed a team with nobody telling them how to lead it. That's exactly what happened to Val Ries. A few years into medical device sales, her boss got promoted and gave her his 12-person team, and within a few months the top-performing team in the company had become the worst. Nothing else had changed, not the product, the company, or the competition, so the only thing that had changed was their leader. So she picked up every book, blog, and article she could find to figure out how to inspire people to perform at their best, how to address behaviors and still motivate the employee, how to unite a team so they collaborate, and most of all, how to get out of her own way. Six months later, that same team was first in the company. Chief Inspiration Officer is the method that came out of it, and it comes down to three things. You inspire yourself, because when you're stuck, annoyed, or chronically stressed, it shows in how you show up and how others respond to you. You inspire others through how you coach, how you get clear on what ideal looks like, and how you handle the difficult conversations. You also inspire your team by creating the engagement, collaboration, and belonging that make people want to stay. Through dozens of real stories from Val's own years in management and from the leaders she coaches, you'll learn how to: Get out of the CAVE, the mindset that has you still answering emails and running meetings while operating in the dark Give your people the five things they CRAVE from a leader Use the TFH Formula to have any challenging conversation in a way that disarms defensiveness instead of creating it Define your Real Ideal so you know exactly who to hire and when it's time to let someone go Build a microculture that keeps performing even when you're not in the room Since its first publication, Chief Inspiration Officer has been taught to more than 10,000 leaders at organizations like Zoom, Amazon, Boston Scientific, and Gonzaga University, and it's the foundation of the SHRM-approved Chief Inspiration Officer Management Mastery Program. Whether you're new to leadership or a veteran looking for fresh insights, this book walks you through the challenges of leading people like a coach, with techniques you could put to use right away.
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