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If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves...
To get started, you'll need only what you can usually find in your home: items like paper, ziploc bags, index cards, coloring utensils, pencils, rubberbands, scissors, etc. As we progress in the world of making magic, we'll explore how...
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This...
From the creators of Make Magazine comes the Maker's Notebook. Put your own ideas, diagrams, calculations & notes down in these 150 pages of engineering graph paper. We've also included 20 bonus pages of reference material, from useful...