For Learners of Business and Businessmen around the world, Mastering the telephoning skills (e.g. initiating, receiving and holding phone calls) is very important for successful business communication. So, you need to understand how to deal with phone calls (e.g. making, answering, and transferring phone calls) using English within authentic business situations. Also, mastering the language skills of listening, speaking, reading and writing integratively is essential for effective and successful communication in business meetings and business presentations whether you are a leader/speaker or one of the participants. von Abu El-Magd, Mohammad
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